Payment Policy of BulgariaSki.com

Payment Policy of BulgariaSki.com

BulgariaSki.com online booking system is owned and operated by Silky Holidays Ltd. When you use the booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.

We require partial or full payment in advance for most hotels, vacations, transport services, ski package or other services, listed in this website. You can pay:
- online by credit card;
- by bank transfer;
 
Online credit card payment:
We accept Visa and MasterCard credit cards. No fee is due for credit card payments by Visa and Mastercard.
We do not collect and store card details.
Please note that when paying by credit card, the company name "Silky Holidays" Sofia, Bulgaria will appear on your credit card statement.

Payment by bank transfer:
You can complete the payment for your reservation by bank transfer. Please note that usually bank transfers may take a few days, so you have to complete the payment at least 5 working days before the date of your accommodation. Please note that you have to cover all the charges for the bank transfer and please notify us after transfering the amount! Please notify us after transfering the amount.
 
Offer validity
The prices and conditions, shown on our website, are based on the availability for a certain period. If you decide to proceed with the payment of your booking later than 24 hours after you have received an offer form BulgariaSki.Com, please check if the requested services are still available.
 
Cancelling your holiday
If you need to cancel your holiday you can only do this in writing by e-mail only before the starting date of the service. If you booked online or by telephone, cancellations can only be accepted in writing by e-mail. We strongly recommend that you obtain proof of posting or send emails with ‘read receipt’. Please note that cancellation charges will be payable depending on when we receive your written notification.

Terms & Conditions
The cancellation deadline date is related to the starting date of the service booked and the cancellation penalty amount depends on the total payable amount for the reservation. These cancellation deadline date and penalty amount may vary for different services, different hotels, listed in our web site and different periods of the year.
Please pay attention to these cancellation terms when you make your booking, to avoid cancellation or no show penalties.
If you cancel your booking before the cancellation deadline, 15 Euro penalty will be applied and the rest of the paid amount will be transferred back to you. In case you cancel your booking after the cancellation deadline term, the cancellation penalty stated during the booking process will apply. Early booking reservations are non-refundable and 100 % penalty is applied in case of cancellation! 
After you have cancelled your reservation you will receive an email or a phone call to confirm your cancellation.
You cannot cancel your reservation after the starting date of the service.

Refunds
In case you cancel your booking with us, you will receive a refund using the same payment method that you used to pay your booking.
The refund can be made only to the same credit card used for the payment.
For refunds by bank transfer, the bank charges for the reverse bank transfer from our account to yours are paid by you as a refund fee.

Force majeure
In the conditions of a pandemic and declaration of a state of emergency or epidemiological situation by the competent authorities in the Republic of Bulgaria or the country from which the tourists come, as a result of which the borders are temporarily closed and / or suspended the provision of the services, inability to reach Bulgaria and use the services in hotels, ski packages and transfers such as flight ban, temporary restriction of travel, quarantine and the like, we will provide the tourists with the following options for compensation:
1. Opportunity for the clients to change the reservations for the same tourist package with another date of travel, convenient for them, and in a long enough time they will inform about the desired dates of accommodation. This will be done by changing the reservation and cancelling the previous reservation free of charge. It is also possible to change the persons on the reservation, but without changing the type of services used.
2. Possibility to use the amount paid for each reservation as a credit voucher for value, whereby the money of the tourist will be transferred for future use of a tourist package or tourist service. The validity of the credit voucher, the period in which it can be used is 24 months from the date of issue. This value voucher can be transferred for use to a third party following the relevant procedure.
3. Opportunity to refund the funds within 12 months after the end of the State of Emergency, according to the legal provisions with the issuance of a credit notice to the invoice.

Privacy policy
We collect personal data such as full name and contact information (phone number, e-mail and street addresses), provided voluntarily by the client. This information is collected when the client makes and modifies an online travel  service reservation, through BulgariaSki.Com. The information collected is used to confirm and process the reservation, to prepare a voucher and invoice, and to send a reservation confirmation e-mail.
We are committed to protecting the information we collect and not to disclose the data received to third parties, except for the purpose of completing your transaction, providing booking services to you and obtaining professional advice, in order to prevent misuse.
 
We may use your personal information to contact you regarding your holiday booking, feedback or to provide details of other related products and offers from BulgariaSki.com