Samokov Hotel     

Hotel facilities good, location good, cleanliness good. Staff very miserable and unhappy, in particular the restaurant staff miserable and rude.

Breakfast was poor. First 2 days coffeemachine was o.k. after that very bad quality only black coffee. Only 1 working socket in the room, nowadays everbody had a cellphone, tablett, laptop, so 2 or more should be fine.

The staff were very helpful

Hotel locations is ideal. I stayed here 5 years ago and the food is much improved. We had a good variety of food for breakfast and dinner. If you want a la carte food, pay more and stay somewhere else. Second stay at this hotel and would stay again

The hotel was in rather poor condition. My room (525) smelled mildly of sewage (or something similar) and when I reported it to the Reception Desk I was informed that all the rooms in the hotel smelt, which was certainly not the reply I was expecting! At the same time I also informed Reception that the water was continually flowing from the cistern into my toilet. She got a technician(?) to look at the problem within minutes and he did something to it, but I noticed after he had gone that the water was still running continuously, and continued to do so for the rest of my stay. The pool tables are not level - one is much worse than the other - which rather spoils the game you are trying to play. [I dare not hit the Return key to start a new paragraph as it may instead send this off to you unfinished, so it is all coming as one paragraph.] The Wi-fi in the evening was almost non-existent for hours on end, due to the number of people trying to get onto it. Cannot some better arrangement be in place - perhaps including the payment of a small fee and then to be given a password - so that all those who need it can have access to the internet at that important time? The woodwork surrounding the lock on my room door was smashed, and both the carpet and the ceiling were stained. It was curious for me to note that there were no cash tills both to record all sales which take place and also to store the money from the sales - instead, if you bought something at a bar the money either went into the member of staff's pocket, or underneath a cloth. How on earth can the management know what has been sold and how much money has been received? Anyway, I and my son enjoyed our stay in Borovets and hope to return.

Mm the rooms has little spotted lights ! Need more light in the rooms!

Με βάση τί, έχει πάρει τα 4 αστέρια? Επιλογή ποιότητας τροφίμων χάλια. Κρεβάτια ...χάλια, μπάνιο ...απαράδεκτο, τηλεόραση ..χάλια, σκεπάσματα ..χάλια. Καμία σχέση με την κατηγορία του... και πολύ ακριβό για τις παροχές του....Επειγόντως ανακαίνιση.

Excellent hotel, very close to the gondola lift.

Hotel was built in late 80's and doesnt seem to have been updated since. The communal areas are still very good but I think the hotel would benefit from a refurbishment of the rooms. I would be happy to pay more if the rooms were of a better standard.

We would have liked a bit more traditional food rather than trying to do British food. A kettle in the room would have been fantastic as we all like a cuppa as soon as we wake up.
Otherwise we all had a lovely ho;iday
Many Thanks Carol Ireland