Royal Towers Complex    

A basic but very larger and perfectly located accommodation. The large ski/boot room was perfect. The kitchen was small and needs more lighting as well as some important items - no flipper, strainer, serving bowls, corkscrew, etc. The on-site restaurant and were not open/functional. No indoor pool. Close to gondola and a large Aldi supermarket.

The hotel in good location, the rooms are big, except no central heating, need to ask room service for extra blankets and soaps. Apart from that all good.

There was no lobby at the hotel . The workers are very, very rude. There was no cleaning service for the room. We stayied 6 nights. The last night the sheets and pillow changed , very bad old rooms. There was a electronic kitchen machines like toast machine , microwaves but not working..

The only small problem was that I asked for a 2 bedroom apartment and got a one bedroom apartment with a pull out sofa bed in the living room

Working with Bulgaria Ski before and during our trip was great. The driver and guide were also very helpful. The hotel itself was low quality, and the staff were not very helpful. For example, we could not get a second key for our room, and the hotel staff did not provide useful dinner recommendations.

Very good location right next to gondola. Rooms are spacious and clean with kitchen and all kitchen equipment – good choice for family with kids. The breakfast was a bit disappointing, but the prices of the restaurant were ok. The pool is small. It is a good choice for the price but there are still things to improve.

There was lots of things missing from apartments (what was written at your pages) for example hairdryer, iron and board, glasses from kitchen, internet was wery hard to use, because telephone caple was connected to internet port, we realized that after 2 days! But anyway, I think we all were satisfied because the location was perfect.

We requested your assistance with items that were not available in the apartment, these were basic cooking items which would allow us to eat in the apartment. You did not assist neither did the female Manager at Royal Towers. We incurred a vast amount of extra expenditure eating out as we could not eat in. We will never recommend Bulgaria Ski or Royal Towers to anyone, really poor and inexcusable customer service.

BulgariaSki provide an excellent service and were most helpful. Hotel staff need to learn some basic customer service as do ski rental staff at top of gondola and gondola queue is the worst I have experienced in twenty years of skiing in Europe and Worldwide. That said I would highly recommend BulgariaSki to assist with any holiday reservation.