Narcis Hotel & SPA     

Silky holidays were very helpful and did a fantastic job of organising our skiing holiday. Sadly the Narcis hotel was a disappointment. On our arrival at the hotel the receptionist was very un helpful and tried to convince us that we did not need the two bedroom apartment that we had already paid for and that a one bedroom apartment was all that she could offer us. I had to phone the holiday agent who spoke to the receptionist. We were then shown to our correct apartment. Even though the hotel is not very old it is in need of a considerable amount of basic maintenance. The waste pipe on one of the toilets was leaking and one of the light switches was hanging off the wall. A number of times we did not have any hot water and the response from reception was unhelpful and certainly no apology. The elevator did not work meaning that after a long day of skiing we had to climb a number of steps to get to the rooms. If you were expecting a two star hotel then the Narcis would be fine however it is very misleading for it to be advertised as a four star hotel.

Hotel is a disgrace. The lifts to the 5th floor were not working for 2 days. The room was cold as no central heating working. They gave us electric heaters but this blew up our electricity supply. Spa Turkish bath not working for 3 days, water of spa cold. Food cold or finished by the time we went down for dinner. No access with ski boots. We had to put them on and off outside the hotel so we had walk from outside of the hotel to our room and sometimes walk 5 floors. We have come to Bulgaria 4 times and will come again as the ski service is fantastic but this Narcis Hotel is a big disgrace.

Staff at Narcis/resort should have more language skills. At check in we were offered 1 bedroom apt even 2 bedroom apt was paid for. Room was changed upon request. We liked the food at the hotel, even it was most of the time cool or cold and buffet dinner same every day. For dinner at leat free water could be nice. Restaurant had a very poor air conditioning and at first I felt like entering a gas room. Music was played too loud in the restaurant especially in the morning (upon request was turned down though) Saturday night music from the after ski lounge too loud and went on until 4am. (we lived 2 floors above. Walls are too thin, you hear TV and loud talking from your next door apt. Funny was that even the apartement was equipped with stowe and fridge there was no pots to cook with, nor other utensils! It should be mentioned to bring your own. SPA surprised us positively. It was cozy and never overcrowed, however it should be mentioned that people wash themselves before entering the pools. Long corridors leading to the rooms underneath the hotel premises was a bit odd. Rooms were spacious and sometimes too hot. Since Bansko is fairly new tourist resort we can understand some of the shortcomings. After all the defects, we ended up having a nice holiday skiing and bathing. Booking departement will deserve thanks for prompt replies and handling changes execellently.