Terra Complex     

Although room service was noted in the apartment menu, from 7.30 to 22.00, at 19.15 I tried to order food and I was turned down. We were told that dinner is served in the restaurant and they can not take any food order until 21.00. I explained nicely as is the normal room service, but could not solve anything. I called the front desk and explained that we have 2 children with diabetes and they really need to eat, I asked to make food for them but even this was not possible. This is not 4 star hotel behavior. The hotel we had booked and paid for two rooms and a luxury apartment. For personal reasons one family friends could not come and so a double room stayed empty. When I left, I was asked to pay two dinners for empty room and another two dinners for apartment, but we were in the restaurant only for breakfast. Finally those have not been paid after long discution. Services and staff of this complex behavior can be classified at most 2 stars. It is not normal to don't be able to feed two children with diabetes at 19.15 and be forced to get dress and go with them to another restaurant for that.
You should reconsider working with this complex.
Best regards,
Catalin Popescu

The Terra Complex is a fantastic hotel, great location, great rooms, great pool, great views and more importantly fantastic staff.

Also great value for money.

IN THE HOTEL , THEY DIDN'T HAVE THE ABILITY TO SERVE PROPERLY ALL THEIR CUSTOMERS IN THE RESTAURANT. WE WERE EATING OUR DINNER PARTIALLY BECAUSE THERE WERE ALWAYS MISSING PLATES . IN THE BREAKFAST , WE WERE ALWAYS LOOKING FOR SPOONS AND FORKS OR CLEANED TABLES . ESPECIALLY THE NEW YEARS DINNER , DIDN'T WORTH A PENNY AND WE PAID REALLY A LOT FOR IT , ALMOST THE SAME AMOUNT OF THE ACCOMMODATION HB . THE VARIETY WAS VERY POOR AND THE BUFFET WAS NEVER FULL . WE HAD TO GO EVERY 5 MIN TO FILL OUR PLATE .THE PROGRAM PRETTY OK BUT THE DIDN'T HAVE ANY SPACE TO ACT SINCE THEY WERE IN THE MIDDLE OF THE TABLES AND THE CORRIDOR .
NOT TO MENTION THE TOILET PAPER , WHICH WE HAVE ALWAYS TO ASK FOR A SECOND SINCE WE WERE 4 PEOPLE IN AN APARTMENT. I HAVE ALSO TO SUGGEST THEM TO MAKE A KIND OF OUT SIDE CLOSED CONNECTION BETWEEN THE THREE BUILDINGS , THOUGH FOR US THAT WE WERE IN THE SIDE BUILDING AND NOT TO THE MAIN ONE , IT WAS VERY INCONVINIENT TO RETURN TO OUR ROOM AFTER THE SPA IN THE COLD AND SNOW. I WILL DEFINITELY DO NOT RECOMMENDED IT TO ANYONE UNLESS THEY IMPROVE THEMSELVES .